Network Engineer

Depending on whether you work in the field or in the office, your day-to-day roles will vary a fair bit. Here are a few common tasks that field technicians and engineers each undertake throughout the day. 

• Field Technician

  • Connecting Customers: 

    One of the main responsibilities of field technicians is connecting customers to the nbn network. The process involves surveying the site, following safety procedures, installing equipment and connecting it with wiring. 

  • Resolving Faults: 

    If a customer has lost connection to the network or there is a problem with the connection, a technician will undergo troubleshooting to find the fault and resolve it.  

  • Installing new hardware: 

    If a customer is experiencing problems with hardware, an updated piece of hardware is available, or the network is being expanded, technicians will go to the job site to install the hardware that is needed to keep the network running and customers connected.  

• Network Engineer

  • Creating roadmaps: 

    This involves planning and designing roadmaps for data to flow through to ensure everyone has a reliable connection, while making sure the flow is as efficient as possible.  

  • Creating network architecture: 

    Once the roadmap has been planned, network engineers must then design the framework that will allow the network to run. They take into account safety, security and cost, among other factors, to make decisions. 

  • Technical and security engineering: 

    A crucial part of a network engineer’s role is to ensure there are protocols in place to keep their network secure. This involves setting up encryption, firewalls and other security measures while also monitoring threats in real time.